Info
Returns & Shipping
Shipping
- —Orders ship Monday or Wednesday via USPS within 2 business days.
- —Standard shipping: 5–7 business days. You will receive email tracking updates.
- —Free shipping on orders over $75.
- —$8.95 flat rate for orders $25–$75.
- —$6.95 for orders under $25.
- —Expedited shipping: $25.95 (1 day packing, 2–3 day delivery).
- —Shipping fees are non-refundable.
- —Drop-off delivery available within 10 miles of Chandler, AZ: $15 for orders under $200, free for orders over $200. Hours: 8 AM–9 PM daily.
Returns
- —Items may be returned within 14 days of delivery for a refund minus shipping costs.
- —The product must be returned in good condition, in its original jar, to ensure you receive full credit.
- —Return shipping is the customer's responsibility.
- —Refunds are processed within 3–5 business days to your original payment method.
- —Final sale — cannot be returned: sample sizes, specialty blends, custom capsules, powders, loose herbs, roots, flowers, and barks.
- —If your order arrives damaged, contact us at info@mysticbotanicaherbs.com within 48 hours with photos. We will work with you to make it right.